Changing Estimated Hold Time Message from Max Q Time to Average Q Time
When callers sit in queue, they hear "your estimated hold time is x" and that time is based off Max Queue Time (longest call in the queue). We're worried our callers hear a long wait time based off a single call, and than hang up. If they would've...
Incoming Caller ID should show the name and number on all plans.
Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Introducing a DECT Multicell solution to RingCentral like Snom M900
More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our custom...
about 2 months ago
Show Presence as Not Available once call is initiated instead of waiting for call to connect
At the moment, if a user picks up their phone to dial a call, either from the desktop application or desk phone, they still show as available until that call connects. It would be most helpful if they showed as Not Available once the call was init...
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Call queue: Send Group Voicemail to multiple Extensions
Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.