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Service Web: Port-In Date for Numbers Visible

When numbers are newly ported to RingCentral, the port-in date is obscured from view. This information is relevant and helpful for customers who are reconciling number ownership. In this particular example, a losing carrier is requesting payment f...
Taylor Wells 8 months ago in RingCentral Admin Portal 0 Under review

Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk almost 2 years ago in RingCentral Phone 2 Under review

Add Advanced Rules to block or forward SMS / Text Messages

We have multiple main numbers. Each number is an office number for different locations and those numbers are pointed to a call queue. For example we have 614 xxx-xxxx is going to our Columbus call queue and 336-xxx-xxxx number is going to our Sale...
about 2 years ago in RingCentral Phone 2 Under review

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197 When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue. To be truly in DnD mode users have to Turn off "Accept call queues" an...
Fraz Hamid about 1 month ago in RingCentral Admin Portal 0 Under review

WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

To have the option that the automatic scheduler can schedule breaks and lunches after the team has inputted any manual meetings/off phone work. MTVH has a lot of off phone work which is manually scheduled in after the shifts have been scheduled. S...
Caroline Voigts about 1 month ago in RingCentral Contact Center 0 Under review

WFO Pro - Option to customise Service Level Calculation

The system uses the Service level for forecasting and scheduing. However not every business applies the same Service Level calculation. MTVH uses "number of calls answered as a percentage of all calls offered" . It would be a lot better if the com...
Caroline Voigts about 1 month ago in RingCentral Contact Center 0 Under review

Shortcut Keys don't work unless RC app is at attention.

When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in. Also, With the Jabra Link 380 I have the same i...
Daniel Flesch 3 months ago in RingCentral Web/Desktop App 1 Under review

Desktop App: Memory Usage too high

Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on ...
about 2 years ago in RingCentral Web/Desktop App 4 Under review

Conference Calling: Admin to change host code/participant code for security reasons

I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.
about 2 years ago in RingCentral Phone 2 Under review

Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers

Fax header Time Stamp only shows as one transaction only even if being sent to multiple numbers
Glen Harvey 23 days ago in RingCentral Web/Desktop App 0 Under review