All ideas

Would like drop down on a toolbar that allows me to quickly change what mic/headset I am using without having to drill down through the settings every time. I use boht a wired and wireless headset. And it is a HUGE pain to have to keep changing it...

So it would be nice to have an option where you can make a generic key template and have the user save that template so that it could be used when a new phone gets added or a new user gets hired and the IT guy doesn't have to add each extension 1 ...

Requesting to have feature to click to dial using spreadsheet

When ringcentral receives an inbound call, the call is automatically considered "connected". When my ringcentral line receives an automated call that has important information, I miss half of the information that is being provided because ringcent...

RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General. This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in t...

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...

Hi, The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts t...

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...

If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 i...