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All ideas

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Add integrations with MyCase CRM and others

To automatically tag the call with it's recordings to the client, claim or case in the CRM.
Jonathan Kaiser 3 months ago in RingCentral Phone 1 Under review

Voicemail Envelope information

Add an option to press a button (ex: 7) in the mailbox that plays the date/time/callerID and CallerID name of the voicemail in the mailbox. Otherwise there is no way to know by listening to a voicemail what the caller ID is. Also, there is no way ...
Richard Valenta 3 months ago in RingCentral Phone 2 Under review

New Text Message Email give webpage link, not just app

When a text message is received, the notification email refers to the RingCentral app for replies: "To reply using the RingCentral app, click here ." If an additional reference and link to using the RingCentral webpage for replies in lieu of the a...
Jason Phillips 3 months ago in RingCentral Phone 0 Under review

disable auto-generated text features

In a video meeting, I turned on auto-transcription and made a recording. I see in my meeting playback that there are auto-generated items: brief summary, keywords, summary, topics, and highlights. This is a very impressive and generous feature set...
Andre Lampa 3 months ago in RingCentral Meetings & Webinar 0 Under review

Show call groups user is assigned to and add/remove call groups from the user account page

In general, I really wish the user's account page resembled AD a bit more in terms of the information present in one singular location. Id like to be able to open a user's account and see all the call groups that that user is in. While we are at i...
Gaege Rivera - 1603 5 months ago in RingCentral Admin Portal 0 Under review

Text to Speech to Overhead Paging via RingCentral App

Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations...
501 - Keith Office 5 months ago in RingCentral Web/Desktop App 1 Under review

Customizable auto reply for faxes

Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are current...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

simultaneously sharing two monitors/screens on a web sharing session

With a normal video meeting session, we can ONLY share one screen at a time and need to switch between screens. we hope to have a feature in RingCentral applications that we can share 2 monitors or screens at the same time, with this said, the oth...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these...
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Increase the amount of folders available

We are only allowed 30 folders. We need to be able to get more
Emily Stavnes over 1 year ago in RingCentral Web/Desktop App 3 Under review