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Showing 3704

Send unanswered call in queue to IVR instead of VM

After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue. Right now, the only option that I have is to send the call to voicemail.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to report on metrics over time

Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
Katelyn Mellinger 6 months ago in RingCentral Analytics 0 Under review

Organizing "Presence" on phones

Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further dow...
Kent Atzinger 6 months ago in RingCentral Admin Portal 0 Under review

Click to Dial On Computer and RingCentral Mobile

Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
Jason Jorde 6 months ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Click to magnify on a shared screen in RCV

Have the ability to click and drag your mouse to magnify a shared screen so it is easy to see what is shared.
Guest over 1 year ago in RingCentral Video 0 Under review

Shortcut key to dial highlighted number on Windows

Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Allow device ordering for more than one number at a time

Please allow admins to order more than one phone at a time for end users at a site. We should be able to add them all to one order at the same time. This would go for regular end users as well at different locations. One order at a time is ineffic...
Joseph Williams 6 months ago in Hardware 0 Under review

Add keyboard shortcut/ hot key to end a phone call

Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
Megan Brauner about 2 years ago in RingCentral Web/Desktop App 5 Under review

Task Workflow

Would be nice to have a workflow option for task, so one person can approve / or review, then pass along to the other. As it is now, multiple people can be assigned, but there's no way to indicate the first person approved first (short of commenti...
Jasmin Funnye 12 months ago in RingCentral Web/Desktop App 0 Under review

Analytics reporting for agent activity overview

Is there a way on reporting, specifically for Agent Activity Overview – if there could be an added option to pull a Range of Dates (example 12/1-12/31/2021) but have the option to have the report pul the daily details? So for example – I look at o...
Amy Meyer 12 months ago in RingCentral Engage Voice 0 Under review