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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

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Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time

Cisco Jabber recognises your location based on network info. If it's not a network it recognises, it asks you to define a new location. For example, if you're working 2 days in the office 3 days at home, then once you've added those two locations,...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

add capability of the option to receive notification for outbound calls.

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.
Josh Brown over 1 year ago in RingCentral Phone 0 Under review

Improve detection of "default" audio device.

Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection with...
John Nickell about 2 years ago in RingCentral Web/Desktop App 0 Under review

have the received calls or whatever calls you choose be listed on an Excel Spread Sheet to enter additional data for analytical purposes

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Allow phone numbers separated by periods

Up until the most recent update, phone numbers separated by period could be dialed in the RC Phone app. Now when trying to dial these numbers, there is just an error message stating that the number is invalid.
Nick Soulos 9 months ago in RingCentral Phone 0 Under review

Mitel phones to have the intercom working while the DND is enabled

Is there any way for the Mitel phones to have the intercom working while the DND is enabled? We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom ...
Maribel Lopez 9 months ago in RingCentral Admin Portal 0 Under review

Ability to Join RCM Links using RCV

We have set up a lot of meetings ahead of time using RCM, and now that we're migrating to RCV, we are unable to join existing RCM Links using RCV. We can do this at the moment but once migration is complete, all existing scheduled RCM meetings won...
Noah Dankworth 9 months ago in RingCentral Video 1 Under review

Dial from web app or browser, but call takes place on desk phone

It would be helpful (and something that was a feature with Fonality) where you can click on a phone number in your browser OR copy and paste a phone number to the RC web app. The call starts to dial out, but it's connected to your deskphone where ...
Taylor Tyler about 2 years ago in RingCentral Web/Desktop App 1 Under review

Simplify call forwarding procedure

It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal...
Justin Davidson almost 3 years ago in RingCentral Web/Desktop App 1 Under review

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc This would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
Cory Barnes almost 3 years ago in RingCentral Analytics 0 Under review