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Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to s...
Jeff Bernhardt 11 months ago in RingCentral Phone 1 Under review

Autoprovision Yealink T58W phone & expansion module

Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.
IT Support 11 months ago in Hardware 0 Under review

Organize chats in Folders for Mobile like desktop version

currently desktop version gives the ability to create custom folders where all chats can be added and moved to. Bring this exact feature to mobile for users with a lot of chats and teams being able to sort and filter these in mobile app
Fabian Ponce about 1 year ago in RingCentral Mobile App 2 Under review

Improve detection of "default" audio device.

Allow users to configure an exclusion of certain audio or video devices or even more desirable, allow to us to configure if a certain device is present automatically set it as my audio and video device. Also it would be great if the selection with...
John Nickell almost 2 years ago in RingCentral Web/Desktop App 0 Under review

have the received calls or whatever calls you choose be listed on an Excel Spread Sheet to enter additional data for analytical purposes

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Poly VVX Phone Message Light should turn on with Co-Recipients

With the new Co-Recipients feature for voicemails, especially for Message-Only Extensions, it would be beneficial for RingCentral to be able to turn on the Messages Light on the Poly VVX phones. This would provide a visual indicator that a message...
Marshall Frost 8 months ago in Hardware 1 Under review

Send Google/Apple Maps Links via SMS

Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings peop...
Sam Steffl 8 months ago in RingCentral Mobile App 0 Under review

Using Fax From Field in Ring Central

While creating a new fax every users gets a drop down on their ring central where they can select a number that they want to use for sending Fax .Mostly users select their own primary number but in some cases they are required to select a differen...
Hetas Patel 8 months ago in Developer Platform and APIs 0 Under review

Ability to Remove Call Recordings

The customer would like to have the ability to remove the call recordings without deleting the call logs while the recording is still within the 90-days retention periodn. They have a customer who has requested this, but they do not want to delete...
Ryan Ramat 8 months ago in RingCentral Admin Portal 0 Under review

RingCentral Phone for Alexa

Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
SOHO Business Enterprises 11 months ago in RingCentral Phone 0 Under review