Skip to Main Content

All ideas

Showing 3051

Allow BOTH First and Last name for Dial by Name directory

Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses ...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Add a meetings dashboard for Ring Central Video like the Ring Central Meetings dashboard.

Have the same features as the meetings dashboard and can see usage of RCV rooms.
Leo Brennan 6 months ago in RingCentral Analytics 0 Under review

Position in Line Announcement for RingCentral Office

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with s...
Guest over 1 year ago in RingCentral Phone 1 Under review

Identifying Incoming Call

I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have...
Wilbur Yoder 3 months ago in RingCentral Admin Portal 0 Under review

Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties.

Ability to add all three parties on warm transfers prior to release as an option rather than toggling to consult between parties. At this time you can only toggle between your two parties on the warm transfer. We have a need to be able to consult ...
Jennifer Cuevas about 1 year ago in RingCentral Web/Desktop App 0 Under review

Sort SMS/text messages into folders

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...
Adam Swenka about 1 year ago in RingCentral Phone 1 Under review

Send Fax to multiple extension/recipient

is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension
Guest about 1 year ago in RingCentral Admin Portal 0 Under review

Add Additional Host Controls to Break Out rooms

Allow host to assign moderators to manage break out rooms or move between break out rooms. As of now the Host has to actively move people around.
Guest 9 months ago in RingCentral Meetings & Webinar 0 Under review

Mass import of personal contacts into phone's contact directory.

I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they d...
Guest 9 months ago in RingCentral Web/Desktop App 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review