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Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della almost 2 years ago in RingCentral Admin Portal 0 Under review

To not receive messages on the days I'm not at the office

The same way I can set a work schedule for the phone not to ring I would like to set one for the messages too
Jennifer Luc 3 months ago in RingCentral Mobile App 0 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux 5 months ago in RingCentral Admin Portal 0 Under review

Allow personalization of the fax transmission results notice

As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
A. Craig Abrahamson 5 months ago in RingCentral Web/Desktop App 0 Under review

Incoming Call Announcement - Press 1 - Disable for Queues

When you want to simultaneously ring non-RingCentral devices with your RC app, and you go to answer the call on that device, it will play an announcement to press 1 to confirm the call. You are able to disable that for your direct calls, but for C...
Doug Neiheisel 11 months ago in RingCentral Web/Desktop App 0 Under review

Contact Broadcast - Pager for Emergencies

It would be a great feature if, instead of only being able to send a text message as a broadcast also being able to create a page or broadcast to each phone. Somewhat like an "amber alert" so if there is an emergency in the building we can share t...
Guest about 1 year ago in RingCentral Phone 0 Under review

Audit Log to show all information from API calls - e.g. number changes.

At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.
Ty Stephens over 1 year ago in RingCentral Admin Portal 1 Under review

Migrate the Advance Share options to RCV - large screens it's beneficial to share a portion and not all

Migrate the Advance Share options to RCV - large screens it's beneficial to share a portion and not all of it.
Guest about 1 year ago in RingCentral Video 0 Under review

RC App Compact View

There should be a view setting that shows a 'compact view' of the messaging section of the RC App; i.e. when one user sends multiple messages within a short time frame, those messages are all shown under a single timestamp and username header. Att...
Jared Cooper 11 months ago in RingCentral Web/Desktop App 0 Under review

Add RingCentral dialer pad to dial out in RingCentral Meeting

In RC Meeting, would like to have an option to use the RC dial pad to call external number (such for support) to join a meeting. When dialing out, the external call recipient is only connected to the audio of the meeting.
Jason Lai 8 months ago in RingCentral Meetings & Webinar 1 Under review