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Warm Transfer for RingCentral for Microsoft 365 Integration

Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
Guest over 1 year ago in RingCentral Integrations 0 Under review

customize corporate directory

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...
Nathan Boyer over 1 year ago in RingCentral Admin Portal 0 Under review

Option to separate SMS on main and direct number

I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the s...
Jenny Remolacio 11 months ago in RingCentral Web/Desktop App 0 Under review

Allow Host to See Film Strip View of Participants on screen when screen sharing in RCV

Customer uses RingCentral to host training sessions for their end users. The trainers would like to be able to see a film strip view of the participants whilst sharing the screen during a training session so that they can tell whether they are eng...
Emma Murray 11 months ago in RingCentral Video 0 Under review

Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In

We would like the ability to check voicemail on multiple extensions without having to log out of one extension on the mobile app and login to the other extension. Example: We have a non-urgent voicemail box Extension 801 for appointment requests t...
Guest over 2 years ago in RingCentral Phone 1 Under review

Should be able to see Edit history of messages

AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central app if a person A speaks with person Bthen A says "ABCD"and B sees "ABCD" then after 1 hr or 2 hr's A changes the message usin...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Status Emoji next to name

Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the c...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.

With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.
Cloudy Doerre 3 months ago in RingCentral Web/Desktop App 0 Under review

Add Domestic calling rate 0845 in admin portal

In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this ...
Mila Voinova 3 months ago in RingCentral Admin Portal 0 Under review

ability to silence calls coming from queue

getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or i...
Guest about 1 year ago in RingCentral Phone 2 Under review