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Time and date stamp at a glance for text messages

If i'm searching for a text from today, for example, and i've sent 20 messages, I can see the dates rather than selecting each text to see the date.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Allow call queue group members to be able to see popup on screen when second call comes in

Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one...
Albert Chen 6 months ago in RingCentral Phone 1 Under review

Listen to voicemail last in, first out

when listening to Voice mail by phone there should be a setting that we should be able to listen to newest message first Vs. oldest first
David Daskal 6 months ago in RingCentral Phone 0 Under review

Emergency Company Wide Switch to Night Mode

We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system...
Jerad VanDerBeek over 1 year ago in RingCentral Admin Portal 6 Under review

Silent Ring For Additional Incoming Calls

When you are on a call in the Desktop App and additional calls come in, it would be ideal to have an option to set the ring to silent for the additional incoming calls. It is distracting when you are speaking to a caller for the ring to come over ...
Guest over 1 year ago in RingCentral Phone 1 Under review

Ringcentral Video option to pause or stop auto-call recording

RingCentral Video meetings are recording all the audio while in the meeting while the auto-call recording is on. Users should have the option to mute/pause/stop auto-call recording when in the meeting.
Roland Angoluan 9 months ago in RingCentral Video 0 Under review

RingCentral for Salesforce: Record Types and Picklists

It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users...
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

Salesforce WebRTC plugin - Date format is limited to US format

When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this ...
Paul Fletcher over 1 year ago in RingCentral Integrations 0 Under review

Spell Check Language Setting on RC App

Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the R...
Hannah Tieu over 1 year ago in RingCentral Web/Desktop App 0 Under review

Allowing more than 10 pickup as queue member

When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
Cynthia Bernier 3 months ago in RingCentral Admin Portal 0 Under review