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Customer Ideas Portal

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Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo 11 months ago in RingCentral Web/Desktop App 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust 12 months ago in RingCentral Web/Desktop App 0 Future consideration

Callback feature: add the ability for caller to record their name/message for support call back feature

When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is compl...
Guest over 1 year ago in RingCentral Engage Voice 1 Future consideration

Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Future consideration

Make columns adjustable for Task view

In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll ...
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to add another user in ongoing RingCentral Video call

Sometimes we want to add another user in the ongoing call. A feature to enter the user name (RC id) and directly add that person can be very helpful.
Guest almost 2 years ago in RingCentral Video 4 Future consideration

Enable Admin to turn off ability for users to delete texts and messages

Prevents users from attempting to hide inappropriate content.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Download Multiple Faxes

It would be beneficial for most of the users in RingCentral.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from ...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Recordings - Please record in Stereo instead of Mono

We need the recordings to be in Stereo instead of Mono.
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 1 Future consideration