Customer Ideas Portal

As more and more of our Business Units are moved across to Ring Central/NICE InContact, we are seeing the number of Custom Reports increase, as they are all building their own reports. We currently have 450+. It would therefore be really good if a...

Option To Undo The Action For Deleted User

Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month ...

Looking for an option to notify the sender that SMS is not supported. SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.

My call center manager wants to see monthly trends by hour to help him with staffing.

Have the feature to be able to log in multiple extensions/accounts on the RingCentral desktop/mobile app so we can easily toggle from one extension/account to another and no need to log out and log in the other extension/account specially for us t...

The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high prior...

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...

This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.

It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.