Customer Ideas Portal

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes...

HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.

Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activat...

To export to excel and then have to recreate is redundant and time consuming

My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to...

hi please include a feature that we can mimic the area code of our recipient

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.

In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.

I can leave the LOB page open all day and I can just hit refresh to get updated data but when I am in the admin area for like call ques, logs, etc. It always logs me out after a short amount of time.