Skip to Main Content

Customer Ideas Portal

Showing 4266

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 3 months ago in RingCentral Analytics 0 Under review

Allow Caller Id Feature for Text Messages to be DID

I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes...
Julie Williams 3 months ago in RingCentral Phone 0 Under review

Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
IT Office 3 months ago in RingCentral Phone 0 Under review

Add support for Polycom phone pagination feature

Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activat...
Jeff Clement 3 months ago in Hardware 0 Under review

Export Reports in the Graphically Pleasing Format as an additional option

To export to excel and then have to recreate is redundant and time consuming
Guest 3 months ago in RingCentral Analytics 0 Under review

Add On/Off Toggle for each Call Queue being Managed

My account has a work around method that takes a Call Queue that I am included in and it forwards to a Queue that I am not included in but behaves identical to the first one. When the custom rule is turned on within the first Queue it allows me to...
Adam Munsterman 3 months ago in RingCentral Admin Portal 0 Under review

Map or Mimic area code of the receipt

hi please include a feature that we can mimic the area code of our recipient
company . 3 months ago in RingCentral Web/Desktop App 0 Under review

Transfer a call from hold

You have to unhold and there is an awkward pause before transferring a call. We should be able to transfer from hold.
Madeline Munoz 3 months ago in RingCentral Phone 0 Under review

There should be a way to globally turn off email notifications for emails and other aspects.

In case their is a phishing campaign and we need to temporarily halt email notifications without having to go through hundreds of users individually.
Miguel Martinez 3 months ago in RingCentral Admin Portal 0 Under review

option to not be logged out

I can leave the LOB page open all day and I can just hit refresh to get updated data but when I am in the admin area for like call ques, logs, etc. It always logs me out after a short amount of time.
Guest 3 months ago in RingCentral Analytics 0 Under review