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Customer Ideas Portal

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Ability to see CQ's and IVR's attached CQ's - in reverse

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...
Torey Bennett 6 months ago in RingCentral Admin Portal 0 Under review

Add functionality for other headsets

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...
Gaege Rivera - 1603 6 months ago in RingCentral Web/Desktop App 0 Under review

Auto transfer completed calls to an external number. ie survey number

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.
Gabe Juarez 6 months ago in Developer Platform and APIs 0 Under review

Add ability to migrate account from single-level to multi-level IVR without losing account configuration

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...
Robert Brenner 6 months ago in RingCentral Admin Portal 0 Under review

Business Hours for SMS

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
Ryan Ramat 6 months ago in RingCentral Admin Portal 0 Under review

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Cypress Devil 6 months ago in RingCentral Web/Desktop App 4 Under review

Add company column in Call logs and be able to categorize calls based on company name

In order for the company to categorize both incoming and outgoing calls for better reporting
Aletta Lomugdang 6 months ago in RingCentral Admin Portal 0 Under review

Taking calls while on dnd and also a better conference feature. and more scam protection

. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
Cypress Devil 6 months ago in RingCentral Web/Desktop App 0 Under review

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
Front Desk 6 months ago in RingCentral Admin Portal 0 Under review

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 6 months ago in RingCentral Phone 0 Under review