Customer Ideas Portal

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...

This feature can be used to automatically transfer callers to an external number, ie. a survey, after completion of the call. Then the agent wouldn't have to transfer the call manually.

Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be v...

We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.

Better Features To block scammers or log them. We need a more robust system with security.

In order for the company to categorize both incoming and outgoing calls for better reporting

. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...