Customer Ideas Portal

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...

Use Company Fax as Caller ID even assigned to user extension directly We do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.

The Softkeys on Polycom VVX450 phones come preconfigured as "new call", "intercom", "DND" and "page". It would be good to be able to change these keys for all users in ring central to something more useable such as "company directory", "missed cal...

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.

There should be an option to download the SMS in bulk or per conversation.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.

To comply with SMS-TCR regulations, it would be nice to include a BLOCK LIST that would prevent outgoing SMS to customers who have "opted out" to receive SMS messages.