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Customer Ideas Portal

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Add option to view current call's duration

This could be in the Live Reports or the App.
Guest about 1 year ago in RingCentral Analytics 0 Future consideration

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa about 1 year ago in RingCentral Analytics 0 Future consideration

Allow a Report to run based on which setting users are using

Would like to have a report to see what features users have enabled (such as auto-answer calls)
Patricia Kuna 2 months ago in RingCentral Analytics 1 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert almost 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Receive email notification when person joins personal meeting room and host isn't/we aren't in there yet

This helps let us (team of 5 here in our small business office!) know and is a good reminder if we get busy - that someone is ready for our meeting! We used to get an email reminder when someone joins our personal meeting room if we weren't in the...
Guest almost 2 years ago in RingCentral Video 3 Future consideration

QM – Evaluation Notifications – More Than One User

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's superv...
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 2 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford over 2 years ago in RingCentral Analytics 2 Future consideration

Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Torey Bennett over 1 year ago in RingCentral Analytics 0 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest about 3 years ago in RingCentral Phone 0 Future consideration