Customer Ideas Portal

This could be in the Live Reports or the App.

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...

Would like to have a report to see what features users have enabled (such as auto-answer calls)

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...

This helps let us (team of 5 here in our small business office!) know and is a good reminder if we get busy - that someone is ready for our meeting! We used to get an email reminder when someone joins our personal meeting room if we weren't in the...

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's superv...

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.