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Customer Ideas Portal

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Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Live Report to be actually live.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford about 2 years ago in RingCentral Analytics 2 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Integration with Buildertrend

Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
Aaron Workman 4 months ago in RingCentral Integrations 0 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Allow admins to modify any dashboards

We need more than one person to be able to manage dashboards. For example, if a manager has created a dashboard and IT need to help them fix settings or if someone leaves. It's highly frustrating as an admin not to be able to fix dashboards and to...
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Allow personalized ringtones for mobile phone

Can you please make it possible to choose personal ringtone for calls on the mobile app? The options you have are bad and not one even sounds like a telephone. This is a simple feature available on pretty much every other app. I want to be able to...
Guest almost 3 years ago in  1 Future consideration