All ideas

if a user needs a recording from the logs to be able to share or forward strait

Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.

IS there not an app this is similar to the HUD function of CloudWork. Where you can have a larger graphic of either call queues (who is in the queue, how many, how long they have been there) Total calls answered . average pickup time etc.And also ...

RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.

Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.

if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps c...

Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail. This would benefit client sati...

I have multiple numbers on the account including digital line, auto receptionist and direct number I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the accoun...

It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)