All ideas

Allow remote control using app.ringcentral.com and mobile apps Allow remote control if what ever device the user is on e.g mobile app to desktop app, desktop app to browser version

At present, Requeue Shortcuts have to be added individually on each queue, even if they are needed on multiple queues. This causes the administrator to quite often have to rebuild the same requeue shortcut multiple times across many queues. Please...

The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able ...

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.

Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.

Pride flag emoji / self explanatory

Please add a global id for agent's in NICE CX-ONE contact center, at the moment ACD uses its own id, WFM has no none, QM has their own but is not the same as in ACD, so we can create a Dashboard that can show results from across apps of an agent o...

It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not...

Customer would like to have an option for the attendees to do a dial-in for their Webinar.