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Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson over 1 year ago in RingCentral Web/Desktop App 1 Implemented

User self performance reports

This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
Guest over 1 year ago in RingCentral Analytics 1 Implemented

In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Ron Joyal over 1 year ago in RingCentral Analytics 2 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest over 1 year ago in RingCentral Analytics 1 Implemented

RingCentral Meeting/Video Outlook plugin Sunset

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...
Ivan Ortiz over 1 year ago in RingCentral Video 1 Implemented

Typo on Yealink provisioning article

On this article, https://support.ringcentral.com/article/8728.html • Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an ho...
Guest over 1 year ago in Hardware 1 Implemented

Would like to view calendar that shows EVERYTHING at all times, the color tags

Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was s...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Average abandon rate for a queue in Analytics Performance Reporting

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as need...
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Update profile picture without having RC messaging

we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Implemented

Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented