Sync RingCentral calendar to Google/iCal calendars
Users need to be able to see Ring Central scheduled events on their own personal calendars - this used to be a feature that my organization relied on - please bring it back!
Why is it Major updates are only going to Main Super Admin account. As a business partner i have customers whose Main super admin Account is not a technical person they are either business owner or some executive level person to own the accounts. ...
Send Text messages to people outside of RingCentral
I would like to send text messages to people that don't use RingCentral to alert them for instance when an appointment is planned and the date is near.
Add New User to Discussion without Creating New Discussion
Currently, when adding another user to an existing ad hoc discussion, it creates a new discussion. The problem is all the history from the discussion is lost. A better option is to add the new user into the existing discussion.
Allow agents to view their own call logs in the Max Agent
Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.