All ideas

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue

Currently we are only able to send out daily reports everyday. Can you please set it where we can just send it out Monday - Friday?

Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage

Add Report for Group Managers to see Missing Calls

We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.

I'd like to request for an After Hours option for SMS notification. During After Hours I want a certain email to be assigned to receive those SMS notification.

Should be able to delegate different Super Admins to manage specific functionality of Team Administration and/OR Export Data. They should not be grouped together.

Customer wanted to have an option to send & receive Text message only on their RC number and can disable phone calls.