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Conference Calling: Disable/Change hold music on conference calls.

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
almost 3 years ago in RingCentral Phone 6 Planned

Automated greeting using non-human voice

This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially ...
Scott Heffner 27 days ago in RingCentral Phone 0 New

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 4 months ago in RingCentral Admin Portal 0 Under review

MVP Desk Phone License With No DID

Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causi...
Arick Hauschild 3 months ago in RingCentral Phone 1 Under review

SMS SIGNATURE

Consider offering a standard signature on all outgoing SMS texts. This is a major time saver for businesses.
almost 3 years ago in RingCentral Phone 13 Future consideration

Auto DND while computer locked

I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without hav...
David Basara 6 months ago in RingCentral Web/Desktop App 3 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 12 months ago in RingCentral Web/Desktop App 2 Under review

Engage Voice FedRAMP certified

Engage Voice FedRAMP certified is a deal braker for ALL GOVERNMENT ACCOUNTS as of Jan 2022. This means we can't get this accounts at all. These are 10 year contracts and when the window closes, your may never get e second chance. Please talk with ...
Steven VIP Ops 7 days ago in RingCentral Engage Voice 0 New

Option to check by other extensions the voicemail left to the dialed number

Option to check by other extensions the voicemail left to the dialed number
Richard Patungan 7 days ago in RingCentral Web/Desktop App 0 New

I request that my employees do not have access to recorded conversations.

I request that my employees do not have access to recorded conversations.
Hussein Warsame 7 days ago in RingCentral Admin Portal 0 New