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Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens 11 months ago in RingCentral Engage Voice 0 Under review

Allow multiple domains to be restricted from signing up on their own.

We have ' Allow users in your email domain to sign up on their own ' set to No in our Administrative settings and it works well for the primary domain. The problem is we have another part of our organization under a different domain that also uses...
Cole Devitt 6 days ago in RingCentral Web/Desktop App 0 New

Reusable meeting link share

It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meetin...
Will Hughes 6 days ago in Developer Platform and APIs 0 New

Add fields from Prebuilt reports to Historical reports

With the sunset of Prebuilt reports, please add the following fields to the Historical reporting platform: "Agent Call Notes" and "Is Callback" from the Prebuilt Inbound Call Detail report. "Logout DTS" from the Prebuilt Agent Session report
Selena Lewis 18 days ago in RingCentral Engage Voice 0 New

attach files in a chat while in a video meeting

it would be great if while in a video meeting and someone needs to get a document to the participants for them to download onto their computer, in the chat function if you can add an upload file button. other video meetings platforms have this opt...
Amilcar Cifuentes 18 days ago in RingCentral Meetings & Webinar 0 New

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.
over 2 years ago in RingCentral Phone 2 Planned

Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
Guest over 2 years ago in RingCentral Mobile App 42 Future consideration

Conference Calling: Disable/Change hold music on conference calls.

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
over 2 years ago in RingCentral Phone 6 Planned

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 8 months ago in RingCentral Web/Desktop App 2 Under review

SMS Toggle ON/OFF at the the User Level

Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, admin...
Joseph Valerio 26 days ago in RingCentral Web/Desktop App 0 New