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Add the ability to create a chat team that automatically includes all users

It would be great if there was a way to create a chat team that automatically included all users in an org. Similar to how the default team chat works, but for newly created channels. Currently you have to manually add every member to a team, then...
Brad Edmundson 23 days ago in RingCentral Web/Desktop App 0 Under review

Manually entered/update Caller ID Name in RingCentral

In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID. This function only works for individual RC users. For example, if RC User ...
Medspira 23 days ago in RingCentral Admin Portal 0 Under review

Clickable quoting in messaging

Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.
Serhii (Sysadmin) S114 23 days ago in RingCentral Web/Desktop App 0 Under review

Disable emojis in names

emojis break the okta integration for importing phone numbers.
Steven Calvanese (he, him) about 1 month ago in Developer Platform and APIs 1 Under review

add custom emojis

It would be helpful to add custom emojis or a logo to a text message.
Scott Pratt Sr about 1 month ago in RingCentral Web/Desktop App 0 Under review

WFM Pro - Able to sort the schedule by agent/start time

When scheduling we use filters frequently - but it would be very useful to be able to sort the list of agents in schedule manager alphabetically and sort the schedules by start time.
Caroline Voigts about 1 month ago in RingCentral Contact Center 0 Under review

Restrict access to Admin Portal by geographic location of IP address

Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security b...
O-Ren Ishii 6 months ago in RingCentral Admin Portal 1 Under review

Remove Profile Picture

Please include the ability to remove (not change) profile picture and change to initial system default.
Guest over 1 year ago in RingCentral Web/Desktop App 7 Under review

Stop Queue Call from Ringing on Offline Users!

I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and...
Matthew Lamb 9 months ago in RingCentral Phone 2 Under review

Add a Display name field to the Park Locations

I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
Ian Stanton 24 days ago in RingCentral Admin Portal 0 Under review