All ideas

It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the m...

Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ri...

AS we can see there is no way a chance to see the history of messages which got edited after delivery using Ring central app if a person A speaks with person Bthen A says "ABCD"and B sees "ABCD" then after 1 hr or 2 hr's A changes the message usin...

Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.

Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible. In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new R...

Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from...

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...

The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the di...

Before the most recent update, we could pin a specific participant in a meeting to record. This is essential for our business. Now everything records in gallery view even if the host's screen is utilizing other views or pinning.