All ideas

I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

It would be useful in a way that we can choose which users can we can disable the 2 Factor Authentication to, this way, we can track and increase security for certain users. This could also ensure that they don't sign in/use the app another device

Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are current...

We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they ...

To avoid missed messages, we would like to create a Group called “Importance Announcements”. Only Supervisors/Managers can add messages to this group. However, for this group only, once a message has been sent it automatically generates a pop-up b...

Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.

Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company

When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, the...