Skip to Main Content

All ideas

Showing 3051

Admins need to be able to disable auto-answer

This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA t...
Guest 9 months ago in RingCentral Admin Portal 0 Under review

When active on the desktop, mobile phone should not ring, without having to sign out

When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
Guest 9 months ago in RingCentral Mobile App 0 Under review

Restore deleted text messages

Need to have access for deleted text messages
Studio Sanctuary over 1 year ago in RingCentral Phone 0 Under review

Export company contacts

Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
Jessa Remo over 1 year ago in RingCentral Admin Portal 0 Under review

the new RC app only shows a maximum 14 days into the future of scheduled meetings, can you please extend to 90 days?

he new RC app only shows a maximum 14 days into the future of scheduled meetings, can you please extend to 90 days? We have many users reporting that this feature is frustrating because they need to refer back to their outlook calendar to see what...
Scot McCreight 9 months ago in RingCentral Meetings & Webinar 0 Under review

Max Agent Click to Dial, from Browser/desktop

A simple but very useful feature to have.
Tony Puncher about 1 year ago in RingCentral Contact Center 0 Under review

Admin Hierarchy Changing in Engage Voice

Currently if you delete the parent admin you have the ability to move its children to be under a different admins or put them in the root. Can this ability to move admins be implemented as an option without having to delete accounts. It would be v...
Nick Dolan 3 months ago in RingCentral Engage Voice 0 Under review

Default / Recalled Meeting Settings

When creating a new meeting in the app, it would be handy to be able to either configure default settings, or to have the settings from the last meeting remembered. At the moment, it defaults to 1 hr duration when I more often than not set mine to...
Drew Rothman 3 months ago in RingCentral Web/Desktop App 0 Under review

option to cancel voicemail

After leaving a voicemail the only options are to: 1 listen 2 erase and re-record 3 send message 4 mark urgent No option to cancel your message.
John Stevens 3 months ago in RingCentral Phone 0 Under review

Mandatory Listening to Company Introduction

We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introd...
Real Estate Legal Solutions PC 3 months ago in RingCentral Admin Portal 0 Under review