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Ringback Time Adjustment

We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.
Andrea Rodriguez 3 months ago in RingCentral Phone 0 Under review

Block Text messages from specific number on company main line (non-user line)

I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all use...
Adam Davies 3 months ago in RingCentral Phone 2 Under review

RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin

It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin. The diagnostic data would contain pertinent information relating to the App and environment to help with...
Wickes Building Supplies Ltd 3 months ago in RingCentral Mobile App 1 Under review

Call Queue setting options.

Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .
Rahul Khisti 3 months ago in RingCentral Phone 0 Under review

More Flexibility in Live Answer Options

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...
Leah Jansen 3 months ago in RingCentral Admin Portal 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas 6 months ago in RingCentral Analytics 0 Under review

Turning Off Text Messaging

It would be great to be able to turn off texting with an auto-response similar to when you text a landline, such that you need not have any text communications with clients.
Nathan Guggenheim 6 months ago in RingCentral Phone 0 Under review

MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active ...
Keoki Nardin 6 months ago in RingCentral Integrations 0 Under review

Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team. We are r...
Nick George 6 months ago in RingCentral Contact Center 2 Under review

Much Needed - Simple: Custom Label SMS Group Chat Threads

RC is like a dream solution for me. Almost perfect. Just one thing I would like to have the ability to do is customer label my SMS threads that have more than one contact.
Greg Richardson 9 months ago in RingCentral Mobile App 0 Under review