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Allow presenter to "spotlight" their mouse in RC Video meeting (RC Meetings feature)

RC Meetings had the following feature: Show a specifically colored (ideally red) icon with the mouse to "highlight" certain areas on the screen. This feature was in the area where you can also "mark up" the screen to draw circles to indicate certa...
Lani Pollard 9 months ago in RingCentral Video 0 Under review

Email to fax, let body of email be part of cover page

It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.
Oak Norton almost 2 years ago in RingCentral Phone 3 Under review

Show caller ID when someone calls a direct line

Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they ca...
Hannah LaVake 6 months ago in RingCentral Phone 0 Under review

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) 6 months ago in RingCentral Web/Desktop App 0 Under review

Additional field for activity codes to indicate in adherence with Open.

We have many activity codes that are Closed activity codes that agents select placing themselves in an unavailable status. However, we require the ability the track some of these in different manners from a scheduling and adherence perspective. In...
Nick George 3 months ago in RingCentral Contact Center 0 Under review

Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we need to see the Service Level updated in real time in the Service Level widget at the time the call is answered rather than at the time...
Nick George 3 months ago in RingCentral Contact Center 0 Under review

Require additional insight into what an agent is doing when in state Outbound Call in agent state widget

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we require the ability to understand what agents in the Outbound Contact state are doing in real time via the Agent State dashboard. Curre...
Nick George 3 months ago in RingCentral Contact Center 0 Under review

Additional Adherence Reporting is required in Nice InContact Contact Center

In order to maximize our efficiency by analyzing agent performance and our scheduling to better serve our customers, we require enhanced adherence reporting. We require the ability to see: Summarized data by team in addition to by agent (top left ...
Nick George 3 months ago in RingCentral Contact Center 0 Under review

Require additional customization of dashboards in Nice InContact Contact Center

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we require the ability to see average handle time, average speed of answer, and total calls by agent in real time in a widget on the dashb...
Nick George 3 months ago in RingCentral Contact Center 0 Under review

Add ability to display staffing actual to scheduled variance by number instead of color in Schedule Manager

In Schedule Manager in Nice Incontact you are only able to see staffing variances (scheduled to actual) based on color coded staffing ranges. We would prefer to see an actual numerical variance instead.
Nick George 3 months ago in RingCentral Contact Center 0 Under review