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Easy visibility of calls

When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will ...
Gary Blease 3 months ago in RingCentral Phone 0 Under review

Care Stream dental Software integration

We are a dental office using Care Stream Dental Practice Works and would like our software to integrate with RingCentral so we can import cell numbers and appoint date & time without having to type all this information.
Front Desk 3 months ago in RingCentral Integrations 1 Under review

Avaya Portal Call Queue Management : Need filtering options

In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
Stephanie Rensburg 3 months ago in RingCentral Admin Portal 0 Under review

Live reports: Need to see time log of each status for Avaya users

Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and...
Stephanie Rensburg 3 months ago in RingCentral Analytics 0 Under review

Disable Users to change the login password

If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the p...
ITsupport D2V 3 months ago in RingCentral Admin Portal 0 Under review

Rename the 'To voicemail' button when there's an incoming call when voicemail is disabled.

At the moment, when voicemail has been disabled from permissions, the 'To voicemail' is still an option when voicemail has been disabled. When pressed, it plays an announcement and disconnects as it should. The 'To voicemail' button can be quite m...
Calvin Lee 6 months ago in RingCentral Web/Desktop App 0 Under review

Add a clock to screen on Rooms

It would be really useful to have a clock displayed on the screen, not all rooms have a clock, and checking the phone or the control pod to get the time isn't practical.
Yoann Lecuyer 6 months ago in RingCentral Rooms 0 Under review

I need a extension of call recording lasting longer than 3 months.

I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recordi...
Guest 10 months ago in RingCentral Admin Portal 1 Under review

Set logon hours for access to ringcentral.

We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign int...
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

Priority option for queues.

I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of com...
Chase Owens over 1 year ago in RingCentral Phone 0 Under review