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Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.

We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the...
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they ...
Cycrest Systems 8 months ago in RingCentral Phone 0 Under review

Allow app users to see if another user is on the phone

When working from home or using the app we are not able to see if another user is on the phone. To find out, we must call that person to see if they answer or are available. If we were able to see this off the bat as we are on the desk phones, the...
Esmira Azimova about 1 year ago in RingCentral Mobile App 0 Under review

To have an available option on the messaging notifications of the user for fax transmission that only the sender of the email to fax will receive the transmission result and not the email address added to the transmission result messaging notifications.

Right now the only workaround is to put a dummy email on the messaging notification for fax transmission to enable it, and for the sender of the fax to receive the fax transmission result, it will be easier to configure for everyone if there's a c...
James Culford about 1 year ago in RingCentral Admin Portal 0 Under review

Update CNAME for all Carries in US and Canada

Currently there are no automated way to update CNAME for carries in Canada or in US This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam. Other issue is that ...
Badi Haddadin about 2 years ago in RingCentral Phone 0 Under review

Add IVR Editing Permissions for non-admin Users

I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a pe...
Daniel Raiche over 1 year ago in RingCentral Admin Portal 0 Under review

Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald about 1 year ago in RingCentral Phone 0 Under review

Android Ring Central App Messages notifications Ringtones

Need the ability to change the ringtones for the messages to make it different then the generic notification on the phone so that not all things will have the same noise. This way we can know what is important.
Sylvester Leach over 1 year ago in RingCentral Mobile App 0 Under review

Disable 7 digit/10 digit auto link as a phone number in Unified App

My customer uses a 7 digit ticketing number system for their IT department helpdesk and when Ticket numbers are being sent via Message in our Unified app, the ticket numbers are getting converted to Phone number call hyperlinks. This is an issue a...
Allan Tong over 2 years ago in RingCentral Web/Desktop App 1 Under review

Block SMS/Text messages without blocking phone calls from the same number

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...
Guest over 2 years ago in RingCentral Phone 0 Under review