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Option for 'No voicemail or message' for unanswered calls

There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message. We have an automated national telephone ...
Jak Humphreys 6 months ago in RingCentral Admin Portal 0 Under review

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Group Message to Team You Aren't a Part Of

It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply cr...
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

customize corporate directory

We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example: We have managers whose assistants screen their calls. They would like to not have their own extension ...
Nathan Boyer about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to Intercom from Mitel 6940

Please enable the ability to user Intercom feature from Mitel 6940 model phones
German Galvis 3 months ago in Hardware 0 Under review

viewing # of times a queue number was used.

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...
Leanne Carter 3 months ago in RingCentral Analytics 0 Under review

Private Messaging to a Team

I would like the ability for anyone in the organization to send a message to my Service Desk team, that would only be visible to the sender and the team. I want the user to select the team from the directory, and I want my Service Desk Team to all...
Greg Vermilion 6 months ago in RingCentral Web/Desktop App 0 Under review

Allow RC App Video Meetings from Synced Calendar to join/launch Microsoft Teams meetings directly from app like zoom, gotomeetings.

Zoom, gotomeetings and RC Meetings allow users to hit "Join" button from the RC App but it only gives Team meetings the option to Dial in. It would be great to be able to launch teams meetings with Video Meetings tab from our synced calendar .
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Allow data on abandoned calls to be downloadable along with the other call data

Right now, when I go to the performance reports section and download calls, the abandons are not being included. I want to be able to see and download the data on what the individual abandons were. This would be useful because it will allow analys...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Ability to remove Company Contact

In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!
Guest about 1 year ago in RingCentral Web/Desktop App 2 Under review