Skip to Main Content

All ideas

Showing 3596

Report showing Users and CQG Voicemails

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
Paul Carmichael 9 months ago in RingCentral Analytics 0 Under review

Listen to Recorded Calls Through Mobile App

It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especi...
Guest over 1 year ago in RingCentral Mobile App 1 Under review

Define our set SLA definitions on reports

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....
Guest over 1 year ago in RingCentral Analytics 0 Under review

Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos 9 months ago in RingCentral Admin Portal 0 Under review

Fax Outbound Caller ID number

the outbound fax number in transmission results should show the DID of the user NOT the main number to avoid confusion on the side of the sender
Steve Main over 1 year ago in RingCentral Web/Desktop App 4 Under review

Add Yealink conference phones to assisted provisioning

In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
Frank over 1 year ago in RingCentral Phone 1 Under review

Hide Main Company Number on Multi-Site Accounts

We have a RingCentral account that has many daughter companies under one account. Each daughter company has its own main number, but the softphone will show the parent organization's account number as the "Main Company Number". I can only assume t...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Show line in use when answering Queue Calls

Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
Stacy Vaccaro about 1 year ago in RingCentral Phone 0 Under review

Update RingCentral to IPV6 *URGENT*

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my...
Vernon Kerswell 9 months ago in RingCentral Phone 0 Under review

Colors for Favorite Teams

With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.
Hailee Meisner over 1 year ago in RingCentral Web/Desktop App 2 Under review