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Block SMS/Text messages without blocking phone calls from the same number

We are a healthcare company and provide some mental health services to our community through telehealth using RingCentral. We need to have the ability for our clients to reach their doctors and therapists via phone calls, but do not want the clien...
Guest over 1 year ago in RingCentral Phone 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Visibility into pending changes on the Cloud PBX

Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend ...
Thomas Howell 6 months ago in RingCentral Admin Portal 0 Under review

Increase the number of Softphones per user

As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a u...
Rick Salas 6 months ago in RingCentral Phone 0 Under review

Directory assistance publishing for non-main numbers.

We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
Patrick Audley 6 months ago in RingCentral Admin Portal 0 Under review

Screen Share in the New RC App - extremely slow and cumbersome

When me or one another OR multiple team members are having a voice call - To add/switch to Screen Share is very very very cumbersome and frustrating. It sends a message to the other users to join a meeting while I am already logged onto the meetin...
Ruchir Bhatt 9 months ago in RingCentral Web/Desktop App 0 Under review

Two-factor authentication in Glip application

As any 2FA mechanism it can harden the information shared within our Glip accounts and teams and it can prevent someone who guesses or brute forces our username/password to access this information. It can also a great marketing feature as a part o...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Announcement of Time Left in Meetings - within 5 to 3 mins

It would be helpful to have a courtesy time announcement that is automatically played for all participants so we do not have to step over someone talking/presenting. I would like to have options when setting this for each meeting (fixed time, base...
Guest about 1 year ago in RingCentral Video 0 Under review

Support e911 profiles for mobile/remote users to quickly change

As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time. It would be far more effici...
Guest about 2 years ago in RingCentral Phone 1 Under review

Super Super Admin Role

The super super admin role should be movable from one extension to another
Guest about 1 year ago in RingCentral Web/Desktop App 5 Under review