Skip to Main Content

All ideas

Showing 3704

Contact presence should be more descriptive than just a colored dot

Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily un...
Craig Miceli over 1 year ago in RingCentral Web/Desktop App 2 Under review

Include the ability to sort contacts alphabetically in the RingCentral app HUD

The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
Peter over 1 year ago in RingCentral Mobile App 1 Under review

send SMS from an online form

I want to setup an online form and then send a SMS to the users that register in that form.
Alexis Fedor 7 months ago in RingCentral Admin Portal 1 Under review

Add integrations with MyCase CRM and others

To automatically tag the call with it's recordings to the client, claim or case in the CRM.
Jonathan Kaiser 7 months ago in RingCentral Phone 1 Under review

Voicemail Envelope information

Add an option to press a button (ex: 7) in the mailbox that plays the date/time/callerID and CallerID name of the voicemail in the mailbox. Otherwise there is no way to know by listening to a voicemail what the caller ID is. Also, there is no way ...
Richard Valenta 7 months ago in RingCentral Phone 2 Under review

SMS on/off settings

I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular ti...
Michael Higgins about 1 year ago in RingCentral Mobile App 0 Under review

Admin can change other users' presence status and presence message

If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk ...
Josh Berman almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Activate RC mobile app to answer a forwarded call from another RC extension

Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

Our agents work remotely 24/7 and are not always consistently in front of their computer screen or may be working in other programs. If they are put in RNA Status, a team member may not be aware of this looking at their RC screen or being alerted ...
Autumn Noblit 10 months ago in RingCentral Engage Voice 0 Under review

Add RingCentral dialer pad to dial out in RingCentral Meeting

In RC Meeting, would like to have an option to use the RC dial pad to call external number (such for support) to join a meeting. When dialing out, the external call recipient is only connected to the audio of the meeting.
Jason Lai 10 months ago in RingCentral Meetings & Webinar 1 Under review