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Live Reports - filter calls with low duration

In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not. When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls ...
Daniel Neuhoff 7 months ago in RingCentral Admin Portal 1 Under review

Salesforce plugin does not reflect intercompany name when dialing an extension.

It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.
Sara Adelman 10 months ago in RingCentral Integrations 0 Under review

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Lloyd Calhoun over 1 year ago in RingCentral Admin Portal 0 Under review

3rd party calendar to be viewed through the RC App

to be able to view the scheduled meeting using a 3rd party calendar.
Bryan Dehan about 1 year ago in RingCentral Web/Desktop App 3 Under review

Sort SMS by date

it would be useful a sort feature, so I can organize in my app the messages if I need it
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

A "do not disturb" or "unavailable" option for texting with the RingCentral App.

This would allow for parents and students who send a text message after hours or on weekends to receive a message back that I am unavailable. This prevents students and parents feeling "ghosted" when they send a message after hours.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

When front desk transfer a call to another extension

When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
Teri Webb 10 months ago in RingCentral Phone 1 Under review

Call company contacts listed within RingCentral App Contacts List

When searching for the Limited Extensions within the contacts list of the RingCentral All in One app, I noticed that they were not appearing. I also noticed that for the regular extensions (Digital Line Premium) that have not been activated (aka P...
Marques Purnell about 1 year ago in RingCentral Web/Desktop App 1 Under review

Much Needed - Simple: Custom Label SMS Group Chat Threads

RC is like a dream solution for me. Almost perfect. Just one thing I would like to have the ability to do is customer label my SMS threads that have more than one contact.
Greg Richardson 10 months ago in RingCentral Mobile App 0 Under review

Allow presenter to "spotlight" their mouse in RC Video meeting (RC Meetings feature)

RC Meetings had the following feature: Show a specifically colored (ideally red) icon with the mouse to "highlight" certain areas on the screen. This feature was in the area where you can also "mark up" the screen to draw circles to indicate certa...
Lani Pollard 10 months ago in RingCentral Video 0 Under review