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Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

Bulk editing of queue members

We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
Travis Cook 7 months ago in RingCentral Admin Portal 0 Under review

Sync MS teams Call logs to RC call logs

Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed ...
Ruschelle Ann Tan 7 months ago in RingCentral Integrations 0 Under review

Play a chime when the call ends

When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review

notifications for outbound text messages

just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Use same email address use for multiple extensions

we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer conveni...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest about 1 year ago in RingCentral Analytics 0 Under review

More than 4 People in a call

When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone...
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Under review

Export phone numbers including serial numbers for desk phone

I would like to download all the phone numbers on the account inluding the serial numbers of the desk phones. As for now, we can only download the phone numbers and the make and model of the desk phones.
Guest 10 months ago in RingCentral Phone 2 Under review

Call routing based on configurable number of days instead of specific date range(s)

Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-config...
Vito Asaro 7 months ago in RingCentral Admin Portal 1 Under review