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Allow BOTH First and Last name for Dial by Name directory

Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses ...
Guest about 2 years ago in RingCentral Phone 1 Under review

Pulse alerts for refused calls or agents in Unavailable: Refused state.

It would be helpful for managers to see in real time when agents are refusing calls or have been in an Unavailable: Refused state especially with teams being remote.
Randi Beckett 10 months ago in RingCentral Contact Center 0 Under review

Custom Ringtone for Plug-In

Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
Guest over 1 year ago in RingCentral Phone 1 Under review

Much Needed - Simple: Custom Label SMS Group Chat Threads

RC is like a dream solution for me. Almost perfect. Just one thing I would like to have the ability to do is customer label my SMS threads that have more than one contact.
Greg Richardson 6 months ago in RingCentral Mobile App 0 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele 6 months ago in RingCentral Admin Portal 0 Under review

RingCentral for Salesforce: Call Recording Links - https instead of http

Would it be possible for the formula used to generate the Call Recording Link ( rcsfl__Call_Recording__c) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call re...
Richard Pomeroy over 1 year ago in RingCentral Integrations 0 Under review

Add start Audio Conference to the RingCentral Unified App from RingCentral Phone App

The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app. It would also be useful to be able to manage the Audio Conference directly fr...
Joey Garcia over 1 year ago in RingCentral Web/Desktop App 3 Under review

Ability to sort teams in a folder alphabetically

We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly lo...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett almost 2 years ago in RingCentral Analytics 0 Under review

Add an option to block one specific number for the entire company.

right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a calle...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review