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Customer Ideas Portal

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Ability for the team to see who is logged in or out of the queue from RC app

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

On live reports or performance reports, adding a count of abandoned calls to the agents, that did not answer the phone and as a result the call was abandoned would be very helpful to see trends of abandoned calls.

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Ability to add another user in ongoing RingCentral Video call

Sometimes we want to add another user in the ongoing call. A feature to enter the user name (RC id) and directly add that person can be very helpful.
Guest over 2 years ago in RingCentral Video 5 Future consideration

RC App Faxing - need ability to add info in To, Company and Phone fields

When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Not...
Nina Congdon over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Enable Admin to turn off ability for users to delete texts and messages

Prevents users from attempting to hide inappropriate content.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Recordings - Please record in Stereo instead of Mono

We need the recordings to be in Stereo instead of Mono.
Jason Thompson over 2 years ago in RingCentral Meetings & Webinar 2 Future consideration

Add User Caller ID option: ability to select User's Name as a Caller ID

Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
Guest over 2 years ago in RingCentral Phone 0 Future consideration

The Ability to Use the Prompts Library on Extensions (not just IVRs)

If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library...
Cassandra Champney over 2 years ago in RingCentral Phone 0 Future consideration

Please include the "Interpreter" feature that ZOOM has.

No description provided
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 10 months ago in RingCentral Analytics 0 Future consideration