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Customer Ideas Portal

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Reminder For Groups

A post that comes into a group at a given day or time to remind the group of something.
Guest over 4 years ago in RingCentral Web/Desktop App 1 Future consideration

Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.
Richelle Gatdula about 1 year ago in RingCentral Contact Center 3 Future consideration

Give customers option to only have SLA calculate during business hours

Under the current design, if customer service representatives receive an email on a Friday and leave it in the shared 'Inbox' until Monday, then the SLA is negatively impacted. Request is to give clients the option to exclude weekend / afterhours ...
Annette Fortune over 1 year ago in RingCentral Contact Center 0 Future consideration

Dashboard availability without logging on

Useful for call centres displaying CC data on tv's around the office, utilising remote computers, Our current set up has a single device in the server room that pushes display out to TV's, this is not accessible by anyone outside of IT, however it...
Tony Puncher over 1 year ago in RingCentral Contact Center 0 Future consideration

Time off - view only team - not entire company

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...
Guest almost 2 years ago in RingCentral Contact Center 2 Future consideration

RE: "Edit Task" Window - Create a way to expand the "description" field

On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task t...
Guest about 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Delete conversation history from customer side

add a new option or button to delete chat history from customer side
Guest about 2 years ago in RingCentral Engage Digital 0 Future consideration

QM - Reports – Interaction and Evaluation Date

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.
Jennifer Lewis about 2 years ago in RingCentral Contact Center 1 Future consideration

Add Paging Groups in RC App

We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging g...
Guest about 2 years ago in RingCentral Phone 3 Future consideration

Option for organization to limit status options

Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Future consideration