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Customer Ideas Portal

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Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest 12 months ago in RingCentral Analytics 1 Future consideration

WFM Pro - Meeting Scheduler - Recurring Meetings

It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.
John Bruns over 1 year ago in RingCentral Contact Center 0 Future consideration

Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Adding Call log to live reports

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Edit Completed Evaluation

My team completes Call Monitoring and its extremely hard to do Call Monitoring in Contact center as you are not able to make an update to a scored evaluation once saved. There is no way to update if a rebuttal is received nor can we do internal QA...
Guest almost 3 years ago in RingCentral Contact Center 0 Future consideration

Add Paging Groups in RC App

We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging g...
Guest almost 3 years ago in RingCentral Phone 3 Future consideration

Add an Ignore button so calls can be forwarded while on the Mobile App.

The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Enable Admin to turn off ability for users to delete texts and messages

Prevents users from attempting to hide inappropriate content.
Dave Franks about 3 years ago in RingCentral Web/Desktop App 1 Future consideration

Increase fax quality/resolution

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...
Keith Lebel about 3 years ago in RingCentral Phone 2 Future consideration