Customer Ideas Portal

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...

It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...

My team completes Call Monitoring and its extremely hard to do Call Monitoring in Contact center as you are not able to make an update to a scored evaluation once saved. There is no way to update if a rebuttal is received nor can we do internal QA...

We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging g...

The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

Prevents users from attempting to hide inappropriate content.

The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, ill...