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Customer Ideas Portal

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Ability for Admin to add profile pics

I would like to have the ability as Admin to upload user profile pics which would populate across our phone system. Right now I can log in to the IP address of my phone and upload pics to the local directory, but that only displays them on my phone.
Brad Robbert 3 months ago in RingCentral Admin Portal 0 Under review

Carrier lookup app

A carrier lookup bot that displays it on each number for proper fraud verification. I do alot of anti-fraud work and require some as such. I'm sure there's others with the same ambition's to stop scammers. But this feature would be good.
Aurora Operations 3 months ago in RingCentral Phone 0 Under review

When an outbound call is connected play a prerecorded message before connecting callers

We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect...
Ryan Cosby 3 months ago in RingCentral Phone 0 Under review

Adding a do not disturb key to the call pickup group or desk phone.

agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the ...
Reginald Nash 3 months ago in RingCentral Integrations 0 Under review

Change default forwarding method to optional on Yealink phones

Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskey_deal_type=4to the RingCentral Yealink provisioning ser...
RingCentral 1 CSSTECH 3 months ago in Hardware 0 Under review

SharedLine Extension to be added on Call Queue

Ability the add SharedLine License to a call queue to ring simultaneously.
Marvinson Salas 3 months ago in RingCentral Phone 0 Under review

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 3 months ago in RingCentral Phone 0 Under review

Export Specific User Extensions

I'd like some help with exporting specific users based on extension and number only
Claire Tester 3 months ago in RingCentral Admin Portal 0 Under review

Selecting multiple call queues

In user settings / group memberships , it would be a good option to be able to select mutiple call queues at the same time when you want to remove the user from them .
Nicolas Merle 3 months ago in RingCentral Admin Portal 0 Under review

Custom DNC

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...
Allen H 3 months ago in RingCentral Phone 1 Under review