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Comply with SMS-TCR regulation

It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.
Doug Boheman 14 days ago in RingCentral Phone 0 New

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER 9 months ago in RingCentral Web/Desktop App 2 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens 12 months ago in RingCentral Engage Voice 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada 3 months ago in RingCentral Admin Portal 2 Under review

Show status directly in the HUD

We would like to see the status of colleagues directly in the HUD. Would it be possible to have status as a separate column next to availability. So that you can see the status in the overview and don't have to click on the profile first.
Robin Nikol about 1 month ago in RingCentral Web/Desktop App 0 New

Super Admin should have total control

What is the point of a Super Admin role if the Super Admin only acts as a regular Admin. Your knowledgebase conflicts with the app's reality. A Super Admin should be able to add Team Admins and remove Team Admins regardless of who created the Team...
BDS Admin 28 days ago in RingCentral Video 0 New

Quality Evaluation - ability to update / delete comments

When completing an evaluation, if you add a comment beside a specific questions / component, once it is added you cannot update or delete it. The only way to fix is to override with another comment. In addition, after saving an evaluation as a Dra...
Kim Landry 3 months ago in RingCentral Contact Center 0 Under review


Consider offering a standard signature on all outgoing SMS texts. This is a major time saver for businesses.
over 2 years ago in RingCentral Phone 11 Future consideration

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban 3 months ago in RingCentral Admin Portal 0 Under review

Call Handling: forward call to extension, one extension to another

Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward an extension to another extension without having to change any numbers or emails addresses. With the release of...
over 2 years ago in RingCentral Phone 11 Under review