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Customer Ideas Portal

Showing 3279

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar about 1 year ago in RingCentral Analytics 4 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist over 1 year ago in RingCentral Web/Desktop App 1 Under review

Launch an External App or Website for Incoming Calls - Optional on Answer

Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was ...
Heather Franklin-Tupper about 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Launch an External App or Website for Incoming Calls - but not on internal calls

We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch
Heather Franklin-Tupper about 2 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Task filter - Sort by "Color"

The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.
Niky Roihan 9 months ago in RingCentral Web/Desktop App 3 Under review

Ability to **respond** to short code SMS messages.

I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
Eugene's Phone about 1 year ago in RingCentral Mobile App 11 Under review

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
about 2 years ago in RingCentral Phone 1 Under review

Suppress notifications to users when template changes are made or pushed

We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion....
Carlos Couto 8 months ago in RingCentral Admin Portal 0 Under review

Ability for customers to search for known issues with any RingCentral product (bug search)

Our users report issues with RingCentral Video and the RingCentral App for Windows. I opened up support cases and the usual resolution is, try a new meeting or re-install the application. This is a good first step but it would be great to be able ...
Rob Morrison 4 months ago in RingCentral Web/Desktop App 0 Under review

Allow multiple people to call monitor at the same time

Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Guest 12 months ago in RingCentral Phone 3 Under review