All ideas

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. T...

Add 120 second call length filter in the performance reports.

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

The idea isn't groundbreaking however, the majority of text I send with my business account goes to clients and is merely sent to keep me relevant. Having the ability to create text templates and access, and send it with ease to speed up productiv...

Our company needs this feature ASAP. Admins should have the ability to delete text messages in bulk or after a predetermined amount of time. This is a major inefficiency. I am considering canceling and finding a new platform because of this.

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.