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Save closed captioning on the recorded meetings.

I would like to use captioning on my meeting, record that meeting, and have the live captioning appear in my recording. I would like to capture the closed captioning on the recording not just visible during the meeting session
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Future consideration

Reminder For Groups

A post that comes into a group at a given day or time to remind the group of something.
Guest over 4 years ago in RingCentral Web/Desktop App 1 Future consideration

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 8 months ago in RingCentral Analytics 0 Future consideration

Can a feature be created where we can allow grace periods for different activities so that an agent's schedule adherence won't be heavily impacted if they are on a call and are having to take their break or lunch later than scheduled.

Schedule adherence is one of our agent goals and agents should not be penalized for taking their break or lunch later than scheduled because they are stuck on a call. Adding a grace period would help.
Richelle Gatdula about 1 year ago in RingCentral Contact Center 3 Future consideration

Give customers option to only have SLA calculate during business hours

Under the current design, if customer service representatives receive an email on a Friday and leave it in the shared 'Inbox' until Monday, then the SLA is negatively impacted. Request is to give clients the option to exclude weekend / afterhours ...
Annette Fortune over 1 year ago in RingCentral Contact Center 0 Future consideration

Dashboard availability without logging on

Useful for call centres displaying CC data on tv's around the office, utilising remote computers, Our current set up has a single device in the server room that pushes display out to TV's, this is not accessible by anyone outside of IT, however it...
Tony Puncher over 1 year ago in RingCentral Contact Center 0 Future consideration

Time off - view only team - not entire company

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...
Guest almost 2 years ago in RingCentral Contact Center 2 Future consideration

RE: "Edit Task" Window - Create a way to expand the "description" field

On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task t...
Guest about 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Delete conversation history from customer side

add a new option or button to delete chat history from customer side
Guest about 2 years ago in RingCentral Engage Digital 0 Future consideration

QM - Reports – Interaction and Evaluation Date

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.
Jennifer Lewis over 2 years ago in RingCentral Contact Center 1 Future consideration