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Statistic on Customer TOTAL Hold Time

For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
Guest about 2 years ago in RingCentral Analytics 1 Implemented

Weekly increment reporting

Currently there is not an option to send reports on a weekly basis which pertains weekly increments. For example, our customer service directors and managers would like to see weekly reports for previous weeks to track call activity and volume. IE...
Guest about 2 years ago in RingCentral Analytics 0 Implemented

Add the option to disable messages for Call Queues to route to another Group like you can for a User.

In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more optio...
Guest about 2 years ago in RingCentral Admin Portal 1 Implemented

Export daily data from the analytics portal for more than one day at a time.

In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were...
Karla Talamantes about 2 years ago in RingCentral Analytics 1 Implemented

Feature request:Presense for RingCentral Unified App

to identify if user is available to take calls using the unified app
Charmaine Eusebio about 2 years ago in RingCentral Web/Desktop App 1 Implemented