All ideas

The reports currently show all calls irrespective of time or days. It shows calls which came in late at night, early morning or even on weekends. Which is clearly wrong data to consider for reports and affects user performance. Please add a featur...

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

I need a report that shows all incoming sales calls by month. So Jan might be 100, Feb 150, March 120 calls etc. It would also be great to see this on a bar graph.

I need to have real time performance reports like the one available with live reports

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.