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All ideas

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IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford over 1 year ago in RingCentral Analytics 2 Future consideration

Integration with CRM Driver Reach

Interate with a CRM named Driver Reach
Guest over 1 year ago in RingCentral Integrations 3 Future consideration

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...
Mikel Berger over 1 year ago in RingCentral Phone 5 Future consideration

Ability to change the defaults for RingCentral Video within the Outlook plugin

We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it doe...
Guest over 1 year ago in RingCentral Integrations / RingCentral Video 1 Future consideration

Pull Login and log out reports

Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Reinstate Copy / Duplicate team

In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project land...
Louise Baker x1003 over 1 year ago in RingCentral Web/Desktop App 5 Future consideration

copy schedule without time off copying over

I would like to be able to copy the schedules from one week to another without copying over time off. Just copy underlying schedules.
Guest over 1 year ago in RingCentral Contact Center 0 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson over 1 year ago in RingCentral Admin Portal 1 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest over 1 year ago in RingCentral Phone 2 Future consideration

Time off - view only team - not entire company

Is there a way to limit a manager to only see their team’s Time Off requests? I created a “Sales Manager” role under Admin>Roles and Permissions and then went to ACD and Restricted Access and only selected their team but they still see time o...
Guest over 1 year ago in RingCentral Contact Center 2 Future consideration