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Admin: View if "Accept Call Queue Calls" is toggled On/Off for users

We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has their phone set to available, but cannot see if they have toggled the "Accept call queue calls" switch on/off. ...
over 2 years ago in RingCentral Phone 6 Implemented

Fax: Confirmation to attach the pages faxed

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify tha...
over 2 years ago in RingCentral Phone 1 Implemented

Admin: change users (DND, available, offline) in call queue

As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the queue, I have to log into their extension and change it for them.
over 2 years ago in RingCentral Phone 25 Implemented

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts ...
over 2 years ago in RingCentral Phone 45 Implemented

Show Original Callers Number in Caller ID when Transferring calls

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extension, t...
over 2 years ago in RingCentral Phone 174 Implemented