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Chart with multiple users

would like to see different line charts for each user instead of aggregating all the data
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Add Acuity Integration with RingCentral Meetings

We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below" "In Acuity (, there is a section on the left nav for Integrations. It is currently integrated w...
Bill Drexler almost 3 years ago in RingCentral Integrations 5 Future consideration

Ability to view caller ID in Agent Details/Queue Details

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Display our company logo alongside Caller ID to outgoing call recipients

This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
Guest about 3 years ago in RingCentral Phone 1 Future consideration

Allow admins to modify any dashboards

We need more than one person to be able to manage dashboards. For example, if a manager has created a dashboard and IT need to help them fix settings or if someone leaves. It's highly frustrating as an admin not to be able to fix dashboards and to...
Guest almost 2 years ago in RingCentral Analytics 1 Future consideration

Add Week-to-date as a date range filter for calls

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
Drew Fulton 5 months ago in RingCentral Analytics 1 Future consideration

On live reports or performance reports, adding a count of abandoned calls to the agents, that did not answer the phone and as a result the call was abandoned would be very helpful to see trends of abandoned calls.

This helps management track which agents have the most abandoned calls and why, what state they were in at the time for example on the phone, etc. There should be a way we can track the cause of the Abandoned phone call and show specific agent det...
Guest about 2 years ago in RingCentral Analytics 1 Future consideration

Enable file location selection when downloading in the Glip section of the RC App

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Future consideration

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR ...
Justin Davidson over 2 years ago in RingCentral Admin Portal 1 Future consideration

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo over 1 year ago in RingCentral Web/Desktop App 1 Future consideration