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Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 1 year ago in RingCentral Admin Portal 18 Planned

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 4 months ago in RingCentral Admin Portal 0 Under review

Fax: Confirmation to attach the pages faxed

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify tha...
about 2 years ago in RingCentral Phone 1 Planned

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith 6 days ago in RingCentral Phone 0 New

Company Phonebook for all users from one single upload

It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which ...
Leading Edge 5 months ago in RingCentral Admin Portal 2 Under review

Call Queue Members able to access CQ voicemail

We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we ...
Marc Mascarenhas 17 days ago in RingCentral Admin Portal 0 Under review

Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
Guest about 2 years ago in RingCentral Mobile App 42 Future consideration

Conference Calling: Disable/Change hold music on conference calls.

Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
about 2 years ago in RingCentral Phone 6 Planned

Slack compatible webhooks

When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working. I should be able to send a POST and have it work like slack does.
Steven Calvanese (he, him) 23 days ago in RingCentral Integrations 0 Under review

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.
about 2 years ago in RingCentral Phone 2 Planned