Skip to Main Content

All ideas

Showing 3604

Tag for status change

Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
Bill Myers 6 months ago in RingCentral Phone 0 Under review

Add users to multiple call queues at a time

We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new...
Heidi Huebner 6 months ago in RingCentral Admin Portal 0 Under review

Is there a way to make the Task Reply section in a Task Viewer larger?

So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen wit...
Kyle Flack 9 months ago in RingCentral Web/Desktop App 0 Under review

Activate RC mobile app to answer a forwarded call from another RC extension

Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow Admin to See a User from the User Prospective

SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
Paul Lieberman 9 months ago in RingCentral Engage Voice 1 Under review

Unlimited saving of text messages or ability to export them every 5000

I do not understand why the message max is 5000. If you cannot extend that then maybe a protocal that emails you the past 5000 messages each time so you have a record of it
Brad Hawker and Drew Betts about 1 year ago in RingCentral Mobile App 3 Under review

Customizable Dial-by-Name prompt

Would like the ability to record a prompt for the Dial-by-Name directory. Use case is this: We are a non-profit who serves teachers. We have a fleet of field representatives assigned to field areas made up of school districts. If a teacher calls, ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Show your extension number on desk phone

I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
Chris Lehrmann over 1 year ago in RingCentral Phone 0 Under review

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Lock Dial Pad to Front

there should be a clearer way to "snap" the popup call box to the front.
Sam Swensen 6 months ago in RingCentral Phone 1 Under review