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Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to over...
Lloyd Calhoun over 1 year ago in RingCentral Admin Portal 0 Under review

Use same email address use for multiple extensions

we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer conveni...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Add a Count to Call Reports

Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
Aaron Hollander 9 months ago in RingCentral Admin Portal 0 Under review

Text to Multiple People Using Zapier

Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
Kelly Enser 3 months ago in RingCentral Integrations 0 Under review

When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.

When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have pic...
MIKE EXT 701 3 months ago in RingCentral Phone 0 Under review

Assign Custom Answering Rule to Each Extension at Once

Setup custom answering rule, and assign them to extensions at once
Jesryl Dave Nagua 3 months ago in RingCentral Admin Portal 0 Under review

CNAM/CLI for all clients globally

Having your business registered on a CNAM database increases the answer rate of calls substantially and is being offered by many competitors in the UK market. This needs to be added ASAP or you'll lose clients to other services
Shahbaz Khokar 3 months ago in RingCentral Phone 0 Under review

One-Click ability to reset user settings

One-Click Settings Reset Ability to Erase or Reset:- All Recorded Greetings(greeting, voicemails, connecting, etc.)- All Voicemails - All Message / Text / Fax- Reset to pre-defined default PIN, password and security question The one-click reset bu...
Brent Martin 3 months ago in RingCentral Admin Portal 0 Under review

Ensure that side panel doesn't cover main chat area

The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for...
Andie Carole Byron 10 months ago in RingCentral Web/Desktop App 2 Under review

See what users are a part of Call Queues

From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to ...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review