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Transfer Ownership of meetings when a user is disabled

When someone leaves the company, and is ultimately disabled or deleted from RC, we find ourselves with an issue when it comes to Meetings. The ownership of the meeting seemingly dies with the user, and then the meeting has to be deleted and recrea...
Shaun Heckman 10 months ago in RingCentral Meetings & Webinar 0 Under review

calendar for holidays

It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
Makesha Bailey 10 months ago in RingCentral Admin Portal 2 Under review

Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or t...
Paul Dobbs over 1 year ago in RingCentral Phone 1 Under review

User Outbound call limit feature

BT Cloud Phone: Users or User Roles Outgoing call blocking feature from BT to external numbers Example: only certain users with a specific role are allowed to call a certain number none BT or RC for that matter Similar to Standar International Rol...
Guest about 1 year ago in RingCentral Admin Portal 1 Under review

Increase Reports Page Limit Settings for Contact Center

Currently the system will only output 65 pages of call data from the contact center prebuilt reports. Our company reaches that limit before noon daily. Since that is the real-time data and the other report areas are not exactly "real-time" it's im...
Stephanie Wierman-Johnson 3 months ago in RingCentral Contact Center 0 Under review

ability to see how long a user has been online but inactive.

It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being a...
Katherine Vardanian 3 months ago in RingCentral Web/Desktop App 0 Under review

Admin control of user's audible call notifications

It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause be...
Chris Hughes 3 months ago in RingCentral Admin Portal 0 Under review

Trying to change our 800 number caller ID to our DBA

We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
altPrint Admin 6 months ago in RingCentral Admin Portal 0 Under review

Re-Run Credit Cards

Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
Kelly Mackin 6 months ago in RingCentral Admin Portal 0 Under review

Capability of declining a call

This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. Th...
Cynthia Bernier 6 months ago in RingCentral Phone 0 Under review