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Grouping audio device settings

I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between...
David Smucker over 1 year ago in RingCentral Web/Desktop App 0 Under review

.HEIC File Format on SMS

Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in...
Lindsey Gloria about 1 year ago in RingCentral Phone 0 Under review

Potential Spam

Automated system wide blocking of spam numbers to all extensions requiring no action by customers.
Joy Macaraeg almost 2 years ago in RingCentral Engage Voice 1 Under review

Log Customization to support number and Date/Time custom fields type

When you access the Cloud Phone Settings on from Salesforce (, under the section Log Customization. * The field types supported in call log are Date, Picklist, Text and Text Area. It would be great ...
Regina Yau over 1 year ago in RingCentral Web/Desktop App 0 Under review

Option to Dock the HUD list

I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.
Tessa Mabrey about 2 years ago in RingCentral Web/Desktop App 3 Under review

Billing report

can I get a monthly billing report
Guest about 2 years ago in RingCentral Analytics 0 Under review

Allow personalization of the fax transmission results notice

As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
A. Craig Abrahamson over 1 year ago in RingCentral Web/Desktop App 0 Under review

Don't update phone hardware during active calls or during set business hours

We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
Jamie Dierks 9 months ago in Hardware 0 Under review

Add Place in Line, Estimated Wait Time, and Call Back Feature to MVP Queues

Go to and see if you can license some of their patents. The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill fo...
Daniel Cayea 9 months ago in RingCentral Phone 1 Under review

Shared Logs

Shared logs: calls, voice mails, SMS (texts or messaging) and faxes for all extentions.
Susse x press about 1 year ago in RingCentral Admin Portal 0 Under review