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All ideas

Showing 3704

Login Hour Report

If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
Gaurav George 4 months ago in RingCentral Admin Portal 0 Under review

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.
Mary Keith 4 months ago in RingCentral Web/Desktop App 0 Under review

Immediate forward directly from RC app

If some unintended event occurs that causes you to be unavailable for phone calls or when you forgot to reroute your calls whilst underway to your holiday destination, it would be useful to set an immediate forward to your colleague, department, o...
Frank almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Option to bulk download or forward voicemail to an email address in admin portal

Currently, voicemails can be download or forwarded to an email address one by one. Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.
Radney Porcioncula almost 2 years ago in RingCentral Admin Portal 1 Under review

User VM Zero Dial

Any customers reaching out to a particular user will have the option to leave a VM or press 0 during greeting to be rerouted to either another extension or another call queue.
Tim Cunningham 7 months ago in RingCentral Phone 0 Under review

Mobile/Desktop App - Automatic Hold After Transfer

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...
Cait Haley 7 months ago in RingCentral Mobile App 0 Under review

Need more detail on fax failures other than just 'failed.'

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
Bob Foertsch 7 months ago in RingCentral Phone 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran 11 months ago in RingCentral Integrations 1 Under review

recall park

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...
Sandra Cardin 266 11 months ago in RingCentral Phone 0 Under review

Option to Disable Group SMS

Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review