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Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux 8 months ago in RingCentral Admin Portal 0 Under review

Allow personalization of the fax transmission results notice

As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
A. Craig Abrahamson 8 months ago in RingCentral Web/Desktop App 0 Under review

Option to Disable Group SMS

Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

service notification email address

Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different ac...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service se...
Frederick Evans 8 months ago in RingCentral Admin Portal 0 Under review

Update Web service portal's language when removing did phone lines

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran 12 months ago in RingCentral Integrations 1 Under review

recall park

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...
Sandra Cardin 266 12 months ago in RingCentral Phone 0 Under review

Maintain list of recent status messages

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we the office, working from home, etc. It wou...
Chris Rosa 8 months ago in RingCentral Web/Desktop App 0 Under review

Additional Presence Profiles for Breaks, Lunch and restroom breaks.

Request to have these available for queue type situations
IT Department 8 months ago in RingCentral Mobile App 0 Under review