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Busy Number Auto-Redial

Busy Redial Feature With Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling m...
David McLean 4 months ago in RingCentral Phone 0 Under review

Maintain list of recent status messages

In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we the office, working from home, etc. It wou...
Chris Rosa 8 months ago in RingCentral Web/Desktop App 0 Under review

Additional Presence Profiles for Breaks, Lunch and restroom breaks.

Request to have these available for queue type situations
IT Department 8 months ago in RingCentral Mobile App 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran 11 months ago in RingCentral Integrations 1 Under review

recall park

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...
Sandra Cardin 266 11 months ago in RingCentral Phone 0 Under review

Update Web service portal's language when removing did phone lines

Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to disable voicemail speech to text

With our organization needing to follow HIPAA the current security/account settings of the voicemail to text can only be controlled with roles and the only role that can prevent a user from turning on the speech to text transcription also blocks t...
Chris Mader 4 months ago in RingCentral Admin Portal 0 Under review

Users need to be able to access more than 2 lines on phone

If we have an attorney that has a line on hold, one active and a new call comes in, the user is not aware of the 3rd or 4th call and the system directs the call to VM or settings for call handling. Our attorney's want the option to answer these ca...
Patrick Warren 4 months ago in RingCentral Phone 1 Under review

Ensure that side panel doesn't cover main chat area

The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for...
Andie Carole Byron 12 months ago in RingCentral Web/Desktop App 2 Under review

Call forwarding options when using the Apps (Via Presence or Call Handling and Forwarding)

Since everyone is working remote due to the pandemic, it's difficult to have calls ring on the apps and pick up a monitored line that receives calls. It would be great if, just like the phones, it would also ring the apps (both PC and Mobile) when...
Russell Rabadeau over 1 year ago in RingCentral Web/Desktop App 1 Under review