Skip to Main Content

Customer Ideas Portal

Showing 3719

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 5 months ago in RingCentral Web/Desktop App 0 Under review

Create Security Groups for restricting and granting access to phone numbers / Caller IDs

Employess shouldn't have access to phone numbers not assigned to them. Conversley we need the ability to grant accesss to Phone Numbers/Caller IDs to users even if the phone number is not directly assigned to them,e.g, some users should have the a...
Stuart Gormley 6 months ago in RingCentral Engage Voice 0 Under review

Bulk Delete of Unassigned Extensions

After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unass...
Jody Ecklund 6 months ago in RingCentral Admin Portal 0 Under review

Interaction Issue Hot Button

The Interaction Issue Button would live on the Agent's Engage console. Whenever there may be an issue with an interaction instead of having to copy, paste or grab additional details about this interaction from a report and adding more time and res...
Jaimie Bell 11 months ago in RingCentral Engage Voice 1 Under review

Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

Missing features include: Call duration of all active calls Complete caller information for all active calls Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app) Option to display entire HUD that lis...
Guest over 1 year ago in RingCentral Phone 3 Under review

Remove the "Always ring for at least 30 seconds before forwarding is completed".

When enabling the Mobile App, the user can specify from "0 Rings / 0 Seconds" to "15 Rings / 75 Seconds". Why is there another default option for "Always ring for at least 30 seconds before forwarding is completed"? Currently this feature is givin...
Guest over 1 year ago in RingCentral Mobile App 2 Under review

drag and drop attachments to new ring central app

it is easier to attach files to faxes this way
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Ability to turn off text notifications after hours & on weekends

We would like the ability to turn off text notifications on the mobile app after hours and on weekends.
107 Jay Young almost 2 years ago in RingCentral Mobile App 2 Under review

Power Automate Integration

Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that mon...
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Custom Answering Rule: Add Recurring Events for Holidays

Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must p...
Guest about 2 years ago in RingCentral Admin Portal 3 Under review