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Customer Ideas Portal

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Create contact groups to send bulk text messages

According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send ...
Donna Archambault about 2 years ago in RingCentral Web/Desktop App 2 Under review

Sync contacts from portal to deskphones

Sync contacts from portal to deskphones
Guest over 2 years ago in RingCentral Web/Desktop App 4 Under review

I'd like to be able the schedule conference calls in the future

I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
Guest over 2 years ago in RingCentral Phone 3 Under review

Disable Recording Function for Specific Users

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan almost 3 years ago in RingCentral Analytics 2 Under review

Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 3 months ago in RingCentral Phone 0 Under review

Allow Admins to Log in as any User

In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for...
Arick Hauschild 5 months ago in RingCentral Admin Portal 0 Under review

Auto Answer Feature Management

It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.
Brandon Lennix 8 months ago in RingCentral Admin Portal 1 Under review

all number normalisation / modification

Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable. Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly. These customers cannot switch to Unify...
Manfred Horsch about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to disable "unmute with spacebar" in RCV meetings

If a user is typing while in a meeting, sometimes the spacebar triggers the microphone to unmute unintentionally. We should have an option to disable that feature in the RCV settings. It doesn't need to be completely removed as it is a convenient ...
Niki Martschinske over 1 year ago in RingCentral Video 0 Under review