Customer Ideas Portal

Can you please add a device unreachable alert. In an event if a device is unreachable a notification be sent to the Analytics portal

Looking for an option to notify the sender that SMS is not supported. SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.

My call center manager wants to see monthly trends by hour to help him with staffing.

The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high prior...

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...

This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.

It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls

Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that info...

On the RingCentral display on my PC, when I miss a call it is added to a list in my recent calls and it is highlighted with a dot indicating it was missed. Also, the Icon in my desktop ap tray displays a red dot indicating I have a missed call. Wh...