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Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin 2 months ago in Developer Platform and APIs 0 Under review

Add a wait time for call queues between 1 minute and 30 seconds

We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an is...
Logan Bierman 2 months ago in RingCentral Phone 0 Under review

Process Voicemail Through Desktop Phones

I bought a phone system with local voicemail capabilities. I want all voicemails to go through the phones in the office, rather than through spectrum. Is there any way to set this up and disable voicemail but allow it to go through the system in m...
TYLOR PRITCHARD 2 months ago in RingCentral Phone 0 Under review

RingCentral Meetings app: Add support for Linux Mint

Linux Mint is not currently supported per Customer support. Linux Mint is based on Ubuntu, and is a very popular distribution. Please add support for Linux Mint Cinnamon.
James Ayton 2 months ago in RingCentral Web/Desktop App 1 Under review

Simultaneous Ring for Failover Groups

Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond t...
Mike McCafferty 2 months ago in RingCentral Admin Portal 0 Under review

Description Field In Templates

When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be ...
Mike McCafferty 2 months ago in RingCentral Admin Portal 0 Under review

I want to remove entering a password everytime I listen to a voicemail please.

we have multiple company names due to marketing purposes it's annoying having to enter a password for each company every single time i listen to a voicemail
Tile & Stone Care 2 months ago in RingCentral Phone 0 Under review

enable app to accept call forwading

Want ext to be able to forwarding using call handling to an app.
Kurt Anderson 2 months ago in RingCentral Mobile App 0 Under review

Requested versus Confirmed port date

The portal shows "Requested port date" in the portal, but does not update if the requested port date is changed. For example, if a port date was requested for December 3rd, but the port date needed to be moved to December 16th, the "Requested port...
Melissa Milewski 2 months ago in RingCentral Admin Portal 0 Under review

Changing the app on my phone to silent mode should not change it everywhere

I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on...
Mike Aqrawi 2 months ago in RingCentral Mobile App 0 Under review