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Customer Ideas Portal

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Add auto answer in the Ring Central unified app

This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Ability to view caller ID in Agent Details/Queue Details

It would be helpful if the caller ID of the caller that the agent is connected with, or is waiting in queue, could be visible. It could display on hover or in it's own column/row. This would allow transparency for agents to be able to see if anoth...
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

It would be beneficial and more efficient to be able to handle requests separately in case the response to either approve or deny the request needs to be different based on the request. It would also be nice to correspond with and agent via the re...
John Bruns about 1 year ago in RingCentral Contact Center 0 Future consideration

INTERGRATION ERM

OPTIMANTRA
PRIME Medical Group 3 months ago in RingCentral Integrations 1 Future consideration

Automatically print fax from RC Unified App.

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
Joshua Lambert about 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Add Defender firewall rules to the MSI version of RC App

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...
Dean Eckstrom over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 3 months ago in RingCentral Phone 1 Future consideration

Disconnect call queue call when no call queue member is available

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...
Guest about 2 years ago in RingCentral Admin Portal 2 Future consideration

Add HoneyBook CRM

Add HoneyBook CRM
John Linderman 3 months ago in RingCentral Integrations 1 Future consideration