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Customer Ideas Portal

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Add Public Holidays into the Call Queue Schedule

I understand that we have custom rules in place but when you are a big organisation with multiple call queues in different time zones the config can become a mess. We have simplified our call queues by using the overflow features instead of custom...
Damian Kopacki about 1 year ago in RingCentral Admin Portal 0 Under review

Show user status in contacts list

Ability to see user status in all web/desktop views would be a timesaver.
IT-Ken Hagan 10 months ago in RingCentral Web/Desktop App 2 Under review

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg about 1 year ago in RingCentral Phone 1 Under review

Add fillable line in Fax menu for person's name to auto-populate in Cover Page

So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. T...
Nikki Smith about 1 year ago in Developer Platform and APIs 0 Under review

Integration with Apple Watch

No description provided
Guest over 3 years ago in RingCentral Web/Desktop App 8 Under review

Call History for Simultaneous Call Queues

I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
Brittany Banks over 1 year ago in RingCentral Phone 1 Under review

Bulk Enable Users after Locked out by fail login attempts

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...
Tuan Le 9 months ago in RingCentral Web/Desktop App 0 Under review

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase 10 months ago in RingCentral Admin Portal 1 Under review

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation. However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will...
Rito Salomone about 1 year ago in Developer Platform and APIs 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest about 3 years ago in RingCentral Admin Portal / RingCentral Phone 6 Under review