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Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky 24 days ago in RingCentral Contact Center 0 New

Callers can press a key to request a call back and hold their place in queue

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.
Danae Pollack 24 days ago in RingCentral Admin Portal 0 New

Remove access to turn off Queue calls

The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
Sofia Waleed 24 days ago in RingCentral Admin Portal 0 New

Please add Any.do app for add-in integration

This is the best to-do list, daily planner and organizer
Paul Caro 24 days ago in RingCentral Integrations 0 New

Don't need a DID to have a phone or make an external call

Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
Daniel Cayea 24 days ago in RingCentral Web/Desktop App 0 New

Outlook Addon text location

Allow an option to paste the meeting info to be at the of the email chain instead of the at bottom. Currently if the user has long email chain and schedules via the scheduler then it pastes at the bottom of the email making it hard for the receivi...
Abdullah Bakr 24 days ago in RingCentral Meetings & Webinar 0 New

Notify Customers When New Features Are Added

Notify customers when new features are released. Even if it were a link to a "Release Notes" webpage that showed the features added and bugs fixed. That would also give customers a webpage to do a search on to see if a feature they are looking for...
Stan Cooper 24 days ago in RingCentral Phone 0 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 25 days ago in RingCentral Web/Desktop App 0 New

to be able to attach attachment thru google drive in the fax services

to be able to attach attachment thru google drive in the fax services When we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
ANGELA A 25 days ago in RingCentral Admin Portal 0 New

Performance Reports - Call Queues Abandoned Calls

It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happe...
Henry Stohner 25 days ago in RingCentral Admin Portal 0 New