All ideas

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...

It would be great if you could cast the stats to a Monitor or present it on full screen mode.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...

would like to see different line charts for each user instead of aggregating all the data

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...

When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is compl...

Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.

In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll ...

You have a feature for, what you call, Integrated Calling. You can see it from here. https://support.ringcentral.com/article/9126.html#ReceiveIncomingCall In that link you state that it can be disabled so that the user does not have to see the Rin...