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Add Inbound Fax Analytics

Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across al...
Brett McVay 10 months ago in RingCentral Analytics 0 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger 11 months ago in RingCentral Analytics 1 Future consideration

WFM Pro - Ability to generate a new schedule for one or selected team members.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...
John Bruns about 1 year ago in RingCentral Contact Center 0 Future consideration

Chart with multiple users

would like to see different line charts for each user instead of aggregating all the data
Guest about 1 year ago in RingCentral Analytics 1 Future consideration

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo about 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Make company extensions available for the Custom Rules caller ID settings.

At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for th...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Future consideration

Callback feature: add the ability for caller to record their name/message for support call back feature

When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is compl...
Guest over 1 year ago in RingCentral Engage Voice 1 Future consideration

Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

Add a "Dial Type" parameter to the Custom Widget so that when agents Manually Dial a call, it can be easily identified and filtered from the true Inbound calls on Real Time stats.
Colby Jestes almost 2 years ago in RingCentral Engage Voice 0 Future consideration

Make columns adjustable for Task view

In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll ...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Add the ability to remove Integrated Calling to iPhone

You have a feature for, what you call, Integrated Calling. You can see it from here. In that link you state that it can be disabled so that the user does not have to see the Rin...
Guest over 2 years ago in RingCentral Web/Desktop App 5 Future consideration